Has my order shipped?
Tracking will be provided for all received orders within 24 to 48 hours.
*PLEASE NOTE EXCEPTIONS FOR HOLIDAYS*
All orders are typically shipped the next day order is placed or the day after (just depends on how much there is to ship).
We will notify via e-mail with your tracking number after your order has shipped.
These notifications sometimes may not be posted until the next business day due to the high volume of orders we process.
You can also contact us anytime. Please have your order information available when you contact us via chat message during normal business hours at 00352 591958278 or by email at info@polelux.com
How do I track my order?
Once you have ordered your purchase, UPS will notify with the tracing number and status.
How do I cancel my order?
POLELUX has a return policy ; If the model is not accurate or there is any damage or confusion, there is 15 days of return option. Please contact to info@polelux.com and we will be contacting you immediately.
