An item marked with “Pre-Order” means that this item is still under production from the manufacturer and is not immediately available for shipment.

If you combine a PRE-ORDER item with IN-STOCK items, the IN-STOCK items will ship first and the PRE-ORDER will ship once it arrives.

Pre-Ordering an item from our website means that we will reserve stock for you and ship your order as soon as the model completes production.

Pre-Orders are all paid in full up front. Once the product arrives, it will ship immediately and you will be notified via email with your tracking information.

Pre-Orders can be cancelled with a 20% cancellation fee. This will be deducted from the amount that you paid and partially refunded.

All pre-orders should be noted in the description with their APPROXIMATE time of arrival.

Please note that release dates are ETA’s provided by the brand. POLELUX is not responsible for any delay in delivery due to production or logistics.

If this information is not available, please fee free to contact us and we will get that information to you as soon as possible.

All pre-orders will ship once they arrive. Some items may be delayed due to circumstance out of POLELUX's control.

If there are any major issues or cancellations from the manufacture, you will be notified via refund immediately.